1. Why is the Council ceasing to provide a waste collection service?


The service has incurred unsustainable losses over the last few years due to the continuing loss of customers and market share to its competitors. From having 64,000 customers in 2006, we now have a drastically reduced customer base of around 18,500. These losses on the bin service, if not reduced, are undermining the Council’s ability to deliver other important services.


2. Who will take over the operation of the service?


The Council is in the process of appointing Panda as the waste services provider for its existing customers. In return Panda have undertaken to provide a ‘grey’ and a ‘green’ bin service (starting on the week commencing 26 July 2010) together with a new ‘brown’ bin service (starting in December 2010) to all existing Council customers at a very competitive price.


3. Will the new service cost me more?


The service will be free for six months (from 26 July to 31 January 2011) to all domestic households who currently avail of the Council’s waste service. The charges (fixed, lift and weight) to be applied from 1 February 2011 will be 20% below the charges currently applied by the Council for all customers. These charges will be held at this level until at least 2014.


4. What do I need to do now?


You do not need to do anything. The Council will transfer some of your details (i.e. name, address, waiver status – if applicable – and bin details only) to Panda. No other details relating to your account with the Council will be supplied. Panda will continue to provide the bin service on the normal collection days in your area and they will contact you in due course.


5. I don’t want to move to Panda. What do I do now?


If you do NOT consent to your details being forwarded to Panda in order for them to provide you with a bin service you must complete, sign and return the Opt Out form, which must reach Dún Laoghaire-Rathdown County Council no later than 20 July 2010 using either:

(a) letter Post to:

Waste Management Section

Dún Laoghaire- Rathdown County Council

Marine Road

Dún Laoghaire

Co. Dublin

(b) fax to (01) 230-0125

(c) scan and email to bincollection@dlrcoco.ie.


If you do NOT want to move to Panda, you should make your own

arrangements with an alternative authorised waste collector to collect your household waste and contact the Waste Section in the Council on (01) 205-4810 who will arrange to remove your ‘grey’ and ‘green’ bins.


6. When is my last collection from DLRCoCo?


Your last collection by the Council will be on your normal collection day during the week beginning 19 July.


7. Will the Green Bin recycling service continue?


Yes, Panda will take over the Green Bin service that is currently provided by Greyhound.


8. Do I keep my ‘grey’ and ‘green’ bin?


Yes, if you decide to avail of the Panda service. Otherwise you should contact the Council on (01) 205-4810 and we will arrange to remove your bins.


9. Will my bins be rebranded?


Yes, Panda will arrange to do this directly for you in due course.


10. Will my collection day change?


Your collection day will stay the same for the moment. Although Panda currently collect 80% of their customers on the same day as the Council, it is intended that the same collection day will apply to any single area for both existing Panda customers and the new Council customers, eventually. There will be a gradual rationalisation of routes over time and Panda will notify you in good time of any intended change.


11. When do I get my final bill from DLRCoCo?


Council customers will get their final bill as soon as practicable after the Council exits the service.


12. Will I get a new account number?


Panda will provide you with a new account number.


13. The Council has suspended my service due to arrears on my account – will my account details [i.e. name, address, waiver status (if applicable) and bin details] be transferred to Panda?


No, as you are no longer a customer of the Council, your details will not be supplied. If you wish to avail of the Panda offer, contact Waste Charges in the Council as soon as possible to regularise your account.


14. I have an agreement with the Council to pay my arrears. What happens now?


Please continue to pay your arrears as normal.


15. What happens if I have waste charge arrears with DLRCoCo?


If your account is in arrears and you do not already have an agreement with the Council, please contact any member of the Waste Charges team at telephone (01) 205-4747 to clear arrears or to set up a formal agreement to pay the arrears by instalment.


16. If I do not pay the arrears, what happens?


The Council will actively pursue all outstanding balances. Legal proceedings for the recovery of the debt together with associated costs may be initiated. In the event of a decree being granted against you, your credit rating could be affected in the future.


17. I get a waiver of the Council’s Annual standing charge. Will the new service provider give me a waiver?


Panda will honour DLRCoCo’s Waiver Scheme (including hardship clause). Existing customers who do not currently have a waiver, and whose circumstances change, may apply to Panda.


18. I am on a bagged collection route what will happen?


Panda will provide this service.


19. I have unused bag labels – what do I do with them?


Return them to DLRCoCo (Waste Charges, Finance Department) for a refund.


20. If I am a commercial customer, what will my charges be?


Charges for commercial customers will be at least 20% below the Council’s current charges. Panda will be in touch with commercial customers in due course to confirm these charges.


21. What is DLRCoCo’s role once a new supplier has been identified?


DLRCoCo will have a role as a regulator to enforce environmental legislation, including regulations relating to waste permits and waste bye-laws.


22. Will DLRCoCo continue to provide bottle-banks?


Yes. We will continue to provide recycling facilities at bottle banks, and also at Ballyogan, Eden Park and Shanganagh recycling centres.


24. What happens to the staff working in DLRCoCo’s bin service?


Staff who currently provide the ‘grey’ bin service will either be redeployed or avail of voluntary redundancy. Redeployed staff will contribute to the delivery of improved services across the areas of Street Cleansing, Water & Waste services, Transportation and Parks. There will be no compulsory redundancies.


23. Who do I contact in DLRCoCo if I have further questions?


Account Queries can be directed to the Council’s Waste Charges section on (01) 205-4747. Bin service queries can be directed to the Council’s Waste Management Section on (01) 205-4810.

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